Product Warranty
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PRODUCT WARRANTY
Last Updated: October 29, 2025
DSP Wireless Inc. (DSPW) stands behind the quality of our products.
This document explains our limited hardware warranty, what's covered, what's not covered, and how to obtain warranty service.
Warranty at a Glance
Coverage Period: 90 days from date of delivery
What's Covered: Material defects and workmanship under normal use
Remedy: Repair or replacement at DSPW's discretion
Customer Pays: Shipping to DSPW facility in New Hampshire
DSPW Pays: Return shipping for repaired/replaced items
Required: RMA approval before returning any product
This summary is for your convenience only. Please read the full warranty terms below.
WARANTY TABLE OF CONTENTS
1. Intended Use and Important Disclaimers
IMPORTANT: READ THIS SECTION CAREFULLY
Intended Use
DSP Wireless Inc. products are designed and sold exclusively for:
NOT Intended for Medical Use
DSPW products are NOT intended for:
Regulatory Compliance
DSPW products comply with applicable FCC regulations for commercial or industrial medical test equipment. Users are responsible for ensuring their use of DSPW products complies with all applicable local, state, and federal regulations.
2. What's Covered
DSP Wireless Inc. warrants that its products will be free from defects in materials and workmanship under normal use and within specified operating conditions for a period of 90 days from the date of delivery.
Coverage Includes:
Quality Control
Each DSPW product undergoes individual testing and a burn-in process before leaving our manufacturing facility to ensure reliability and quality.
Warranty Remedy
If a product is determined to be defective under warranty, DSPW will, at its sole discretion:
3. What's NOT Covered
The warranty does NOT cover the following:
Excluded Conditions
Software and Firmware
While firmware updates may be provided during the warranty period, the warranty does not cover:
Performance Factors
DSPW products may be affected by external factors including:
While we strive for optimal performance, absolute performance and reliability cannot be guaranteed due to these external variables. DSPW is not responsible for issues with customer systems or networks not directly related to DSPW product defects.
4. Warranty Period
Duration
The warranty period is 90 days and begins on the date of delivery to the customer as confirmed by the shipping carrier.
Warranty Time Limit
Warranty claims must be initiated within the 90-day warranty period. Claims submitted after the warranty expires will not be accepted for warranty service but may qualify for paid repair services (see Section 8).
Repaired or Replaced Products
Repaired or replaced products are covered for the remainder of the original warranty period or 30 days from the date of return shipment, whichever is longer.
5. How to Make a Warranty Claim
Step-by-Step Process
Contact Technical Support First
Before returning any product, you must contact DSPW Technical Support. Our team will help troubleshoot the issue and determine if a return is necessary. We provide technical support for all products throughout and beyond the warranty period.
DSP Wireless Inc. Technical Support
Email:[email protected]
Website: www.dspwi.com/support
We typically respond to email inquiries within 48 hours.
IMPORTANT: DO NOT RETURN ANY PRODUCT WITHOUT AN RMA NUMBER. Products returned without authorization may be refused or subject to additional fees.
6. RMA and Repair Process
After Receiving Your RMA1. Package the Product Properly
3. Ship to DSPW
Ship the product to the address provided with your RMA authorization.
DSP Wireless Inc.
RMA #[Your RMA Number]
Portsmouth, NH
(Complete address will be provided with your RMA authorization)
Shipping Costs:
4. Insurance and Tracking
We recommend using a shipping method with tracking and insurance. DSPW is not responsible for products lost or damaged in transit to our facility.
At DSPW Facility
Receipt and Acknowledgment: You will receive confirmation within 1-2 business days of DSPW receiving your product.
Repair Timeline: If the product is covered under warranty, DSPW will repair or replace the product and ship it back within 30 business days of receiving it, or best effort.
Note: Repair timelines may be extended due to circumstances beyond our control, including but not limited to: parts availability, supply chain disruptions, natural disasters, pandemics, or other force majeure events. We will notify you of any significant delays.
7. Warranty Verification
Upon receiving a returned product, DSPW will conduct a thorough warranty verification process to determine coverage eligibility.
Verification Process Includes:1. Visual Inspection
2. Functional Testing
3. Warranty Determination
Based on the inspection and testing, DSPW will determine whether:
If Warranty is Verified:
Additional Fees
If the returned product fails warranty verification (due to misuse, tampering, or no fault found), the following fees may apply:
8. Out-of-Warranty Service
Paid Repair Services
If your product is not covered under warranty, you may still have it repaired by DSPW for a fee. This includes:
Repair Process
Repair Costs
Repair costs vary depending on the issue and parts required. Typical fees include:
Repair Warranty
Out-of-warranty repairs are covered by a 30-day repair warranty from the date of return shipment. This warranty covers only the specific repair performed, not the entire product.
No Repair Option
If you decline the repair quote, the product can be returned unrepaired. You will be responsible for:
9. Limitations and Disclaimers
Limited Warranty
THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY DSP WIRELESS INC.
No warranties—whether express, implied, or statutory—beyond those outlined in this document are provided for DSPW products. To the extent permitted by law, DSPW disclaims all implied warranties, including but not limited to:
The purchaser assumes all risks as to the performance and reliability of the products and the results obtained using them. DSPW products are designed to perform as specified in the supplied documentation, but performance may be affected by factors outside our control.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
DSP WIRELESS INC. SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM:
Maximum Liability
DSPW's total liability under this warranty, or for any other claim related to the product, shall not exceed the purchase price paid for the product.
No Authorization
DSPW does not assume, nor authorize any individual or institution to assume on its behalf, liability in connection with the sale, installation, service, or use of its products.
State Law Variations
Some states do not allow limitations on implied warranties or exclusions/limitations of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.
10. International Customers
Warranty Coverage
This warranty applies to products purchased and used worldwide. However, warranty service is only available at our facility in New Hampshire, USA.
Shipping Considerations
International customers are responsible for:
Customs and Delays
International shipments may experience delays due to customs processing. DSPW is not responsible for delays, fees, or issues related to customs clearance.
Currency
All fees for out-of-warranty service are quoted and payable in U.S. Dollars (USD).
11. Contact Information
For Warranty Service and Technical Support
DSP Wireless Inc.
Email: [email protected]
Website: www.dspwi.com/support
Address: Portsmouth, NH
Support Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Closed on major U.S. holidays
Response Time:
Email inquiries: Within 48 hours
General Inquiries
For questions about this warranty or our products, please visit our website or contact us using the information above.
Feedback
We value your feedback about our products and warranty service. Please let us know how we can improve your experience.
© 2025 DSP Wireless Inc. All rights reserved.
Last Updated: October 29, 2025
DSP Wireless Inc. (DSPW) stands behind the quality of our products.
This document explains our limited hardware warranty, what's covered, what's not covered, and how to obtain warranty service.
Warranty at a Glance
Coverage Period: 90 days from date of delivery
What's Covered: Material defects and workmanship under normal use
Remedy: Repair or replacement at DSPW's discretion
Customer Pays: Shipping to DSPW facility in New Hampshire
DSPW Pays: Return shipping for repaired/replaced items
Required: RMA approval before returning any product
This summary is for your convenience only. Please read the full warranty terms below.
WARANTY TABLE OF CONTENTS
- Intended Use and Important Disclaimers
- What's Covered
- What's NOT Covered
- Warranty Period
- How to Make a Warranty Claim
- RMA and Repair Process
- Warranty Verification
- Out-of-Warranty Service
- Limitations and Disclaimers
- International Customers
- Contact Information
1. Intended Use and Important Disclaimers
IMPORTANT: READ THIS SECTION CAREFULLY
Intended Use
DSP Wireless Inc. products are designed and sold exclusively for:
- Teaching and research applications in laboratory environments
- Use with animal models in controlled research settings
- Educational and scientific research purposes
NOT Intended for Medical Use
DSPW products are NOT intended for:
- Diagnosis, treatment, or monitoring of human patients
- Prevention, curing, or alleviation of disease, injury, or disability
- Use on humans under any circumstances
- Clinical applications or patient care
Regulatory Compliance
DSPW products comply with applicable FCC regulations for commercial or industrial medical test equipment. Users are responsible for ensuring their use of DSPW products complies with all applicable local, state, and federal regulations.
2. What's Covered
DSP Wireless Inc. warrants that its products will be free from defects in materials and workmanship under normal use and within specified operating conditions for a period of 90 days from the date of delivery.
Coverage Includes:
- Manufacturing Defects: Defects in materials or workmanship present at the time of manufacture
- Component Failures: Failure of components during normal use within specifications
- Quality Assurance: Issues that should have been caught during our testing and burn-in process
Quality Control
Each DSPW product undergoes individual testing and a burn-in process before leaving our manufacturing facility to ensure reliability and quality.
Warranty Remedy
If a product is determined to be defective under warranty, DSPW will, at its sole discretion:
- Repair the product and return it to you, or
- Replace the product with an equivalent or comparable product
3. What's NOT Covered
The warranty does NOT cover the following:
Excluded Conditions
- Abuse or Misuse: Damage from improper use, negligence, or accidents
- Unauthorized Modifications: Products that have been altered, modified, or repaired by anyone other than DSPW
- Disassembly: Products that have been disassembled or tampered with (voids warranty unconditionally)
- Out-of-Specification Use: Use outside the specifications outlined in the product documentation
- Incorrect Power Supply: Damage from using incorrect voltage or power supplies
- Environmental Damage: Damage from water, fire, lightning, or other environmental factors
- Cosmetic Damage: Scratches, dents, or other cosmetic issues that don't affect functionality
- Normal Wear and Tear: Degradation from normal use over time
- Improper Storage or Handling: Damage from improper storage, transportation, or handling
- Third-Party Components: Issues with customer-provided hardware, computers, Wi-Fi routers, or network equipment
Software and Firmware
While firmware updates may be provided during the warranty period, the warranty does not cover:
- Software bugs or compatibility issues with third-party software
- Data loss or corruption
- Issues arising from firmware updates not provided by DSPW
Performance Factors
DSPW products may be affected by external factors including:
- Computer system performance and configuration
- Wi-Fi network environment and interference
- Operating system updates and compatibility
- Third-party software conflicts
While we strive for optimal performance, absolute performance and reliability cannot be guaranteed due to these external variables. DSPW is not responsible for issues with customer systems or networks not directly related to DSPW product defects.
4. Warranty Period
Duration
The warranty period is 90 days and begins on the date of delivery to the customer as confirmed by the shipping carrier.
Warranty Time Limit
Warranty claims must be initiated within the 90-day warranty period. Claims submitted after the warranty expires will not be accepted for warranty service but may qualify for paid repair services (see Section 8).
Repaired or Replaced Products
Repaired or replaced products are covered for the remainder of the original warranty period or 30 days from the date of return shipment, whichever is longer.
5. How to Make a Warranty Claim
Step-by-Step Process
Contact Technical Support First
Before returning any product, you must contact DSPW Technical Support. Our team will help troubleshoot the issue and determine if a return is necessary. We provide technical support for all products throughout and beyond the warranty period.
- Provide Detailed Information
Be prepared to provide:- Product model and serial number
- Date of purchase and proof of purchase
- Detailed description of the problem
- Any error messages or symptoms
- Your contact information
- Troubleshooting Assistance
Our support team will work with you to diagnose the issue. Many problems can be resolved remotely without returning the product. - RMA Authorization
If DSPW Support determines the product may be defective and requires return, a Return Material Authorization (RMA) number will be issued within 1-2 business days. - Prepare for Shipping
Follow the RMA instructions provided by support (see Section 6 for details).
DSP Wireless Inc. Technical Support
Email:[email protected]
Website: www.dspwi.com/support
We typically respond to email inquiries within 48 hours.
IMPORTANT: DO NOT RETURN ANY PRODUCT WITHOUT AN RMA NUMBER. Products returned without authorization may be refused or subject to additional fees.
6. RMA and Repair Process
After Receiving Your RMA1. Package the Product Properly
- Use original packaging if available, or suitable protective packaging
- Include all accessories, cables, and documentation that came with the product
- Ensure the product is clean and free of contamination
- Back up any data on the device- DSPW is not responsible for data loss during repair
- RMA number clearly marked on the outside of the package
- Written description of the defect or problem
- Your contact information and return shipping address
- Copy of proof of purchase
3. Ship to DSPW
Ship the product to the address provided with your RMA authorization.
DSP Wireless Inc.
RMA #[Your RMA Number]
Portsmouth, NH
(Complete address will be provided with your RMA authorization)
Shipping Costs:
- Customer pays: Shipping TO DSPW facility
- DSPW pays: Return shipping for warranty-covered repairs
- Customer pays: Return shipping for non-warranty repairs (if customer opts for repair)
4. Insurance and Tracking
We recommend using a shipping method with tracking and insurance. DSPW is not responsible for products lost or damaged in transit to our facility.
At DSPW Facility
Receipt and Acknowledgment: You will receive confirmation within 1-2 business days of DSPW receiving your product.
Repair Timeline: If the product is covered under warranty, DSPW will repair or replace the product and ship it back within 30 business days of receiving it, or best effort.
Note: Repair timelines may be extended due to circumstances beyond our control, including but not limited to: parts availability, supply chain disruptions, natural disasters, pandemics, or other force majeure events. We will notify you of any significant delays.
7. Warranty Verification
Upon receiving a returned product, DSPW will conduct a thorough warranty verification process to determine coverage eligibility.
Verification Process Includes:1. Visual Inspection
- Check for physical damage or signs of misuse
- Verify product labels and serial numbers are intact
- Inspect for signs of unauthorized disassembly or modification
- Assess normal wear and tear
2. Functional Testing
- Reproduce the reported issue
- Test all product functions and specifications
- Verify the product operates within designed parameters
- Diagnostic testing to identify the root cause
3. Warranty Determination
Based on the inspection and testing, DSPW will determine whether:
- Covered: The issue is a legitimate warranty defect
- Not Covered: The issue falls under warranty exclusions
- No Problem Found: The product functions within specifications
If Warranty is Verified:
- Product will be repaired or replaced at no charge
- Return shipping will be paid by DSPW
- You will receive tracking information once shipped
- You will be notified with explanation of findings
- Options for paid repair will be provided (see Section 8)
- You may opt to have the product returned unrepaired
Additional Fees
If the returned product fails warranty verification (due to misuse, tampering, or no fault found), the following fees may apply:
- Diagnostic/Evaluation Fee: $150
- Return Shipping: Actual shipping costs
- Repair Costs: If you opt for out-of-warranty repair (quoted separately)
8. Out-of-Warranty Service
Paid Repair Services
If your product is not covered under warranty, you may still have it repaired by DSPW for a fee. This includes:
- Products beyond the 90-day warranty period
- Products with damage not covered by warranty
- Products that have been modified or tampered with
Repair Process
- Contact support to obtain an RMA (same process as warranty claims)
- Ship product to DSPW (customer pays shipping)
- DSPW will evaluate and provide a repair quote
- You approve the quote and provide payment authorization
- Repair is completed and product is returned (customer pays return shipping)
Repair Costs
Repair costs vary depending on the issue and parts required. Typical fees include:
- Labor: $150 per hour
- Parts: Cost of replacement components plus 20% handling fee
- Minimum Charge: $150 for any repair accepted
Repair Warranty
Out-of-warranty repairs are covered by a 30-day repair warranty from the date of return shipment. This warranty covers only the specific repair performed, not the entire product.
No Repair Option
If you decline the repair quote, the product can be returned unrepaired. You will be responsible for:
- Diagnostic/evaluation fee (if applicable)
- Return shipping costs
9. Limitations and Disclaimers
Limited Warranty
THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY DSP WIRELESS INC.
No warranties—whether express, implied, or statutory—beyond those outlined in this document are provided for DSPW products. To the extent permitted by law, DSPW disclaims all implied warranties, including but not limited to:
- Implied warranties of merchantability
- Implied warranties of fitness for a particular purpose
- Any warranties arising from course of dealing or usage of trade
The purchaser assumes all risks as to the performance and reliability of the products and the results obtained using them. DSPW products are designed to perform as specified in the supplied documentation, but performance may be affected by factors outside our control.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
DSP WIRELESS INC. SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM:
- The sale, installation, service, or use of its products
- Loss of data or research results
- Loss of use or productivity
- Loss of revenue or profits
- Cost of substitute equipment or services
- Downtime costs
- Claims of third parties
Maximum Liability
DSPW's total liability under this warranty, or for any other claim related to the product, shall not exceed the purchase price paid for the product.
No Authorization
DSPW does not assume, nor authorize any individual or institution to assume on its behalf, liability in connection with the sale, installation, service, or use of its products.
State Law Variations
Some states do not allow limitations on implied warranties or exclusions/limitations of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights.
10. International Customers
Warranty Coverage
This warranty applies to products purchased and used worldwide. However, warranty service is only available at our facility in New Hampshire, USA.
Shipping Considerations
International customers are responsible for:
- All shipping costs to DSPW facility in the United States
- All customs duties, taxes, and import fees in both directions
- Customs documentation and declarations
- Compliance with export/import regulations
- Return shipping costs for warranty-covered repairs (but not customs duties or taxes)
Customs and Delays
International shipments may experience delays due to customs processing. DSPW is not responsible for delays, fees, or issues related to customs clearance.
Currency
All fees for out-of-warranty service are quoted and payable in U.S. Dollars (USD).
11. Contact Information
For Warranty Service and Technical Support
DSP Wireless Inc.
Email: [email protected]
Website: www.dspwi.com/support
Address: Portsmouth, NH
Support Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Closed on major U.S. holidays
Response Time:
Email inquiries: Within 48 hours
General Inquiries
For questions about this warranty or our products, please visit our website or contact us using the information above.
Feedback
We value your feedback about our products and warranty service. Please let us know how we can improve your experience.
© 2025 DSP Wireless Inc. All rights reserved.
