Product Warranty
WARRANTY
Summary of Terms
DSP Wireless, Inc. (DSPW) offers a limited hardware warranty for DSPW devices. Below is a summary for your convenience.
This summary is provided for your convenience only and is not an official statement. For the official warranty statement, please see "Official Warranty Terms" below.
Official Warranty Terms
Intended Use.
DSP Wireless, Inc. (DSPW) products are designed and sold for use in teaching and research applications in lab environments with animal models. DSPW products are not intended for use as medical devices or in medical environments. No product supplied by DSPW is intended to be used for diagnosis, treatment, or monitoring of a subject. Furthermore, no DSPW product is intended for the prevention, curing or alleviation of disease, injury or disability. DSPW products are not intended for use on Humans.
General Limitations
DSP Wireless, Inc. (DSPW) provides a limited hardware warranty. No warranties—whether express, implied, or statutory—beyond those outlined in this agreement are provided for DSPW products.DSP Wireless, Inc. (DSPW) products are manufactured and designed to perform as specified in the supplied documentation. Each device undergoes individual testing and a burn-in process before leaving our manufacturing facility to ensure reliability and quality and technical support is provided for all products. Nevertheless, since DSPW products could be affected by external factors, such as the computer system on which the product operates, Wi-Fi network environment in which the product is used, absolute performance and reliability cannot be guaranteed.
The Purchaser therefore assumes all risks as to the performance and reliability of the products and the results gained using them.
DSPW is not responsible for any problems or issues with the user computer system or Wi-Fi router not directly related to DSPW products.
Furthermore, DSPW does not assume, nor authorize any individual or institution to assume on its behalf, liability in connection with the sale, installation, service or use of its products.
DSPW shall not be held liable for any special, consequential or punitive damages arising from the sale, installation, service, or use of its products.
If you suspect that your DSPW product is malfunctioning, please contact our Technical Support Team (www.dspw.io/support). If DSPW Support agrees that your device might be defective, the following terms will apply based on your specific product:
Hardware Warranty
We guarantee our products to be free of material defects for 90 days of normal use and within specified operating conditions. Since our products are used in conjunction with customer hardware, each warranty claim will be evaluated on a case-by-case basis.
This warranty does not apply to products that have been modified in design or function, subjected to abuse, misuse, mishandling, or unauthorized repair. However, within the 90-day use period, if the failure is found to be solely due to defects in our product during normal use within specification, we will, at our discretion, repair or replace the product, provided it is returned in its original condition. Please contact us for return instructions prior to returning any products. Note that shipping costs are non-refundable."
During this 90 day period, if a customer is unable to resolve a product issue, and DSPW determines that the product is defective, a Return Material Authorization (RMA) will be issued. Upon receiving an RMA, the customer must return the product to DSPW in NH at customer’s expense. Returned product must include a written description of the defect for evaluation.
Upon receiving the defective product, DSPW will conduct warranty verification. This process includes a visual inspection and testing to assess normal wear and tear, unauthorized alteration, and functional compliance of the returned product. Any product production label must be present and intact.
Once the warranty is verified, DSPW will repair or replace the product and ship it back to the Customer within 30 business days or best effort. Repaired (or replacement) product is shipped back to the Customer at DSPW’s expense.
If the product is not covered under warranty, the customer may opt to have DSPW repair the unit for a fee or have the product returned without repair. Repairs are conducted at DSPW facility in New Hampshire, USA. This warranty does not cover repair at the Customer's site.
This warranty becomes void under the following conditions:
Customers will not be charged for repairs if the product is under warranty. However, if the returned product fails warranty verification, additional fees for testing, repairs, and/or shipping may apply.
Summary of Terms
DSP Wireless, Inc. (DSPW) offers a limited hardware warranty for DSPW devices. Below is a summary for your convenience.
This summary is provided for your convenience only and is not an official statement. For the official warranty statement, please see "Official Warranty Terms" below.
- Intended use: For use with and on animals only. Not intended for use on Humans.
- Warranty Coverage: The product is warranted to be free from material defects for 90 days under normal use and within specification.
- Approval Requirement: Obtain approval from DSPW Support before sending a product for repair. Contact support at www.dspwi.com/support. Additional information regarding your issue may be requested.
- Documentation: Include a written note describing the issue when shipping the product for repair.
- Disassembly: Disassembling the product for any reason is prohibited and will void the warranty unconditionally.
- Exclusions: The warranty does not cover obvious misuse, such as incorrect power supply voltage or usage outside the specifications outlined in the product manual.
- Shipping: Customers are responsible for shipping costs to DSPW’s facility in New Hampshire. DSPW will cover the return shipping for repaired or replaced goods."
Official Warranty Terms
Intended Use.
DSP Wireless, Inc. (DSPW) products are designed and sold for use in teaching and research applications in lab environments with animal models. DSPW products are not intended for use as medical devices or in medical environments. No product supplied by DSPW is intended to be used for diagnosis, treatment, or monitoring of a subject. Furthermore, no DSPW product is intended for the prevention, curing or alleviation of disease, injury or disability. DSPW products are not intended for use on Humans.
General Limitations
DSP Wireless, Inc. (DSPW) provides a limited hardware warranty. No warranties—whether express, implied, or statutory—beyond those outlined in this agreement are provided for DSPW products.DSP Wireless, Inc. (DSPW) products are manufactured and designed to perform as specified in the supplied documentation. Each device undergoes individual testing and a burn-in process before leaving our manufacturing facility to ensure reliability and quality and technical support is provided for all products. Nevertheless, since DSPW products could be affected by external factors, such as the computer system on which the product operates, Wi-Fi network environment in which the product is used, absolute performance and reliability cannot be guaranteed.
The Purchaser therefore assumes all risks as to the performance and reliability of the products and the results gained using them.
DSPW is not responsible for any problems or issues with the user computer system or Wi-Fi router not directly related to DSPW products.
Furthermore, DSPW does not assume, nor authorize any individual or institution to assume on its behalf, liability in connection with the sale, installation, service or use of its products.
DSPW shall not be held liable for any special, consequential or punitive damages arising from the sale, installation, service, or use of its products.
If you suspect that your DSPW product is malfunctioning, please contact our Technical Support Team (www.dspw.io/support). If DSPW Support agrees that your device might be defective, the following terms will apply based on your specific product:
Hardware Warranty
We guarantee our products to be free of material defects for 90 days of normal use and within specified operating conditions. Since our products are used in conjunction with customer hardware, each warranty claim will be evaluated on a case-by-case basis.
This warranty does not apply to products that have been modified in design or function, subjected to abuse, misuse, mishandling, or unauthorized repair. However, within the 90-day use period, if the failure is found to be solely due to defects in our product during normal use within specification, we will, at our discretion, repair or replace the product, provided it is returned in its original condition. Please contact us for return instructions prior to returning any products. Note that shipping costs are non-refundable."
During this 90 day period, if a customer is unable to resolve a product issue, and DSPW determines that the product is defective, a Return Material Authorization (RMA) will be issued. Upon receiving an RMA, the customer must return the product to DSPW in NH at customer’s expense. Returned product must include a written description of the defect for evaluation.
Upon receiving the defective product, DSPW will conduct warranty verification. This process includes a visual inspection and testing to assess normal wear and tear, unauthorized alteration, and functional compliance of the returned product. Any product production label must be present and intact.
Once the warranty is verified, DSPW will repair or replace the product and ship it back to the Customer within 30 business days or best effort. Repaired (or replacement) product is shipped back to the Customer at DSPW’s expense.
If the product is not covered under warranty, the customer may opt to have DSPW repair the unit for a fee or have the product returned without repair. Repairs are conducted at DSPW facility in New Hampshire, USA. This warranty does not cover repair at the Customer's site.
This warranty becomes void under the following conditions:
- DSPW determines that product was used in an unauthorized or improper manner.
- Product was deployed in an environment not designed for its use, as outlined in the specifications and product documentation.
- Product was disassembled or tampered with by the customer.
Customers will not be charged for repairs if the product is under warranty. However, if the returned product fails warranty verification, additional fees for testing, repairs, and/or shipping may apply.
